Knowledgebase

If you experience problems with forwarded messages not reaching Gmail, you can configure a Gmail account to access another e-mail account directly.

RESOLUTION

In this configuration, you do not set up an e-mail forwarder; instead you access messages in the other account using your Gmail inbox.

To set up this configuration, follow these steps:

1. Disable any e-mail forwarders you have set up that forward messages from the Pixallus Hosting account to the Gmail account.
2. Log in to the Gmail account.
3. Click the Gmail settings icon (), and then click Settings.
4. Click Accounts and Import.
5. In the Check mail from other accounts (using POP3) row, click Add a POP3 mail account you own.
6. In the Email address text box, type the e-mail address that you want to access from Gmail, and then click Next Step.
7. In the Username text box, type the full e-mail address of the Pixallus Hosting account (for example, user@example.com).
8. In the Password text box, type the password you created in cPanel.
9. In the POP Server text box, type your Pixallus Hosting server name.
   You can use this format, mail.yourdomain.com. replace yourdomain with your actually domain name. 
10. In the Port list box, select 995.
11. If you want to keep copies of messages on the Pixallus Hosting server, select the Leave a copy of retrieved message on the server check box.
    If you do not select this option, Gmail will download messages and automatically remove them from the Pixallus Hosting account.
12. Select the Always use a secure connection (SSL) when retrieving mail check box.
13. If you want to apply a label to messages, select the Label incoming messages check box and select a label.
14. If you want to automatically archive new messages, select the Archive incoming messages (Skip the Inbox) check box.
15. Click Add Account. You should receive a Your mail account has been addedmessage. If you do not receive this message, verify the information you provided in steps 7 to 10, and then try again.
16. If you do not want to send e-mail from the Pixallus Hosting account using Gmail, click No, and then click Finish. However, if you do want to be able to send e-mail from the Pixallus Hosting account using Gmail, click Yes, click Next Step, and then follow these steps:
    • Specify the display name you want to use, and then click Next Step.
    • In the SMTP Server text box, type your Pixallus Hosting server name.
    • In the Port list box, select 465.
    • In the Username text box, type the full e-mail address of the Pixallus Hosting account (for example, user@example.com).
    • In the Password text box, type the password for the Pixallus Hosting account.
    • Select Secured connection using SSL.
    • Click Add Account.
    • Gmail sends a confirmation email to the Pixallus Hosting account. Either click the confirmation link in the email, or type the confirmation code in the text box.